Shipping policy
Better Together Holidays
Shipping Policy
Effective Date: July 2026
Thank you for shopping with Better Together Holidays.
This Shipping Policy applies to all physical products purchased through Better Together Holidays, including merchandise, apparel, travel accessories, gift vouchers (where physical), promotional items and any other products available through our website.
Please note that this Shipping Policy applies only to physical goods. Holiday bookings, tours and digital products are delivered electronically unless otherwise stated.
1. Shipping Destinations
Better Together Holidays ships to most countries worldwide.
If your country is not available during checkout, please contact us and we will do our best to arrange delivery where possible.
Some products may not be available in certain countries due to customs regulations, courier restrictions or import laws.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday to Friday, excluding New Zealand public holidays.
During busy periods, promotional events or holiday seasons, processing times may be slightly longer.
3. Shipping Methods
We work with trusted courier and postal partners to deliver your order safely.
The shipping service used will depend on:
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Destination
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Parcel size
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Parcel weight
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Delivery speed selected
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Courier availability
Shipping methods may change without notice where necessary to ensure the most efficient delivery.
4. Estimated Delivery Times
Estimated delivery times begin once your order has been dispatched.
Typical delivery timeframes are:
| Destination | Estimated Delivery |
|---|---|
| New Zealand | 1–5 Business Days |
| Australia | 3–10 Business Days |
| Pacific Islands | 5–15 Business Days |
| Asia | 5–15 Business Days |
| North America | 5–15 Business Days |
| Europe | 7–20 Business Days |
| United Kingdom | 7–20 Business Days |
| Middle East | 7–20 Business Days |
| Africa | 10–25 Business Days |
| South America | 10–25 Business Days |
| Rest of World | 10–30 Business Days |
These timeframes are estimates only and are not guaranteed.
5. Shipping Costs
Shipping charges are calculated during checkout based on:
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Delivery destination
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Parcel dimensions
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Parcel weight
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Shipping method selected
Free shipping promotions may be offered from time to time and will be subject to the terms of each promotion.
6. Tracking
Where available, tracking information will be emailed once your order has been dispatched.
Please allow up to 24 hours for tracking updates to appear.
Tracking availability depends on the shipping service selected and the destination country.
7. Delivery
Deliveries are made to the address provided during checkout.
It is your responsibility to ensure your delivery details are complete and accurate.
If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply before the parcel is resent.
8. Signature Deliveries
Some orders may require a signature upon delivery.
If no one is available to receive the parcel, the courier may:
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Leave a calling card
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Attempt another delivery
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Deliver to a nearby collection point
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Leave the parcel where authorised
Better Together Holidays is not responsible for parcels left in accordance with your delivery instructions.
9. Customs Duties & Import Taxes
International orders may be subject to:
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Customs duties
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Import taxes
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VAT
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GST
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Clearance fees
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Other government charges
These charges are determined by the destination country's authorities and are the responsibility of the customer unless otherwise stated.
Better Together Holidays has no control over these charges and cannot estimate their amount.
10. Customs Delays
International shipments may occasionally be delayed by customs inspections.
These delays are outside the control of Better Together Holidays and do not constitute grounds for cancellation, refund or compensation.
11. Lost Parcels
If your parcel has not arrived within the expected delivery timeframe, please:
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Check your tracking information.
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Contact the courier.
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Check with neighbours or other household members.
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Contact Better Together Holidays.
We will assist in lodging an investigation with the courier where appropriate.
Replacement or refund decisions will be made after the courier's investigation is complete.
12. Damaged Deliveries
If your parcel arrives damaged:
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Notify us within 48 hours of delivery.
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Keep all packaging materials.
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Take photographs of the parcel and damaged items.
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Do not dispose of the packaging until advised.
This information is required to support courier insurance claims.
13. Partial Shipments
Where an order contains multiple items, Better Together Holidays may ship products separately to avoid unnecessary delays.
You will not be charged additional shipping unless agreed before dispatch.
14. Pre-Orders
Products offered as pre-orders will display an estimated dispatch date.
If your order includes both pre-order and in-stock items, we may:
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Hold the order until all items are available, or
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Dispatch available items separately at our discretion.
15. Refused Deliveries
If a shipment is refused, returned due to unpaid customs charges or cannot be delivered after reasonable attempts, Better Together Holidays may deduct:
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Original shipping costs
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Return shipping costs
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Customs charges
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Handling fees
from any refund where permitted by law.
16. Delivery Delays Beyond Our Control
We are not responsible for delays caused by:
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Severe weather
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Floods
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Earthquakes
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Wildfires
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Cyclones
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Airline disruptions
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Customs processing
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Public holidays
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Industrial action
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Government restrictions
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Border closures
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Global freight disruptions
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Courier network issues
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Events beyond our reasonable control
17. Risk & Ownership
Ownership of products transfers to you once payment has been received in full.
Risk of loss or damage passes to you once the goods have been delivered to the shipping address you provided.
18. Gift Vouchers
Electronic gift vouchers are delivered by email and are generally sent shortly after payment has been processed.
Physical gift vouchers, where available, are shipped in accordance with this Shipping Policy.
19. Sustainable Packaging
Where practical, Better Together Holidays uses recyclable or responsibly sourced packaging materials to reduce our environmental impact while protecting your purchase during transit.
20. Contact Us
If you have any questions regarding shipping or your order, please contact us.
Better Together Holidays
Email: hello@bettertogetherholidays.com
Phone (New Zealand): +64 21 808 022
Website: www.bettertogetherholidays.com